Contact tokeilab

Updated: August 15, 2026
We’d love to hear from you! Please don’t hesitate to contact us with any questions regarding our website or products. We look forward to assisting you!

🕒 Hours of Operation
Monday – Friday: Open (Business Hours)
Saturday – Sunday: Closed

📧 How to Reach Us
Email: info@tokeilab.com
Response Time: Kindly allow up to 2 business days for a response.
Missed a Reply? If you do not receive a reply within this timeframe, please check your spam folder or email us again, as the initial message may not have gone through.

💡 Important Note for Existing Orders
Order Numbers: If you are inquiring about an existing order, please remember to include your order number in your email so we can assist you much faster.

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### [European Union (EU) Customers Only]
Pursuant to EU consumer protection regulations, residents of the European Union have a 14-day statutory right of withdrawal from the date of delivery.

* **How to Request:** To submit a formal cancellation and return request, you may use our self-serve buyer interface by logging into your Customer Account on our store, or by contacting our team at info@tokeilab.com.
* **Return Shipping Costs:** The buyer is responsible for all return shipping costs. If a prepaid return label is provided through our managed system, the cost of the return label will be deducted from your final refund.
* **Refund Policy:** Upon receiving and verifying a valid return, we will refund the full purchase price including the standard shipping fee initially paid. 
* **Strict Statutory Exemptions (eGift Cards):** In accordance with EU law, all digital gift cards, eGift cards, and downloadable vouchers are legally excluded from the right of withdrawal once issued and cannot be cancelled or refunded under any circumstances.
* **Diminished Value & Seiko OEM Components:** For Seiko OEM and precision watch repair components, removing items from their original protective factory packaging, attempting installation, or causing any modification (including fingerprints, lint, grease, or hairline scratches) will result in a 100% loss of commercial value. Based on our official unboxing video inspection, no refunds can be issued for components that have been opened, installed, or altered.