Updated: June 12, 2026
We’d love to hear from you! Please don’t hesitate to contact us with any questions regarding our website or products. We look forward to assisting you!
🕒 Hours of Operation
Monday – Friday: Open (Business Hours)
Saturday – Sunday: Closed
📧 How to Reach Us
Email: info@tokeilab.com
Response Time: Kindly allow up to 2 business days for a response.
Missed a Reply? If you do not receive a reply within this timeframe, please check your spam folder or email us again, as the initial message may not have gone through.
💡 Important Note for Existing Orders
Order Numbers: If you are inquiring about an existing order, please remember to include your order number in your email so we can assist you much faster.
---
### [European Union (EU) Customers Only]
Pursuant to EU consumer protection regulations, residents of the European Union have a 14-day statutory right of withdrawal from the date of delivery.
* To submit a formal cancellation and return request, please use the dedicated **Submit Withdrawal Request** form embedded below.
* **Important Shipping & Value Notice:** The buyer is 100% responsible for all return shipping costs, and the original shipping fee is strictly non-refundable. Returned items must be entirely unused and in their original, factory-sealed condition. Opened or handled items are subject to a 50% up to 100% refund deduction based on our official warehouse unboxing video inspection.
Submit Withdrawal Request
Please fill out the following form to submit your withdrawal request.
