Shipping Information
Updated: October 12, 2026
We proudly offer worldwide shipping. Every order is carefully packaged and shipped directly from our main headquarters in Orange, California (USA).
1. Processing and Delivery Times
Current Processing Time: All orders are dispatched within 1 to 2 business days.
Business Days: Monday through Friday, excluding public holidays.
Please Note: All delivery windows provided at checkout are estimates only and cannot be guaranteed.
2. Shipping Rates and Carrier Options
Shipping rates are calculated dynamically at checkout based on your destination country and chosen carrier speed. All international transactions are processed securely in USD (US Dollars).
USA Domestic Shipping 🇺🇸
Rates are calculated in real time based on package weight.
Available Carriers: USPS Ground Advantage and Priority, UPS Ground and 2nd Day Air, and FedEx 2 Day.
Premium Inclusive Shipping (DDP) 🇪🇺 🇬🇧
Available for the European Union, United Kingdom, and select global markets.
All import duties, VAT/GST, and administrative customs fees are calculated and collected directly at checkout. You will not owe any additional fees upon delivery.
Available Carriers: DHL Express, FedEx, or UPS DDP network.
Standard Shipping (DDU Markets) 🇰🇷 🇯🇵 🇭🇰 🇸🇬 🇨🇭 🇮🇱
Available for our active core DDU countries and all other countries worldwide (Rest of World).
Import duties, taxes, and fees are not collected at checkout.
Carrier: International Postal Networks via Pirate Ship. Transit times range from 5 to 14 days for major hubs and 2 to 4 weeks for other global regions.
Premium Express Shipping (Select DDU Markets with Marketplace GST/Duties) 🇦🇺 🇳🇿 🇦🇪 🇰🇷 🇯🇵 🇭🇰 🇸🇬
Available exclusively for Australia, New Zealand, the United Arab Emirates, South Korea, Japan, Hong Kong, and Singapore.
* Australia, New Zealand, East Asia (KR, JP, HK, SG): Shipped via FedEx International Connect Plus® (FICP) purchased directly through Shopify Shipping for highly reliable commercial air delivery within 3 to 5 business days.
* United Arab Emirates 🇦🇪: Shipped via premium express networks for 2 to 3-week delivery.
*Please Note: Due to local tax laws, these markets operate under a Hybrid DDU model where local tax and regulatory fees are calculated and displayed at checkout under the "Duties/Taxes" line item to ensure seamless cross-border processing.
3. Customs Duties and Taxes: DDP vs DDU Hybrid Model
We operate on a hybrid shipping model to provide international watch modders with the best balance between affordable delivery rates and seamless customs clearance.
Duties Paid (DDP Regions) 🇬🇧 🇪🇺
For orders processed through our duties-paid shipping lanes to the United Kingdom and European Union, all import duties, VAT, and customs handling fees are paid seamlessly at checkout in USD. You will experience no customs delays or unexpected fees upon arrival.
Duties Unpaid (DDU Regions and Rest of World) 🌍
For all other international countries, local import duties, VAT, customs clearance fees, and courier administrative handling surcharges are not collected at checkout.
If your order exceeds your country's designated tax-free threshold, you are legally and financially responsible for paying these fees directly to your local carrier or customs office upon arrival.
Special Notice for Australia 🇦🇺, New Zealand 🇳🇿 & Singapore 🇸🇬 Buyers (Why "Duties/Taxes" appear at checkout) ⚠️
If my order is under the threshold, why am I charged "Duties/Taxes" at checkout?
1. Marketplace Tax Laws: Australian (10% GST), New Zealand (15% GST), and Singaporean (9% GST) tax authorities legally mandate that e-commerce platforms collect local consumption taxes directly at the point of sale for low-value imports under their respective thresholds ($1,000 AUD / $1,000 NZD / $400 SGD).
2. Tax Calculation Base: Local laws dictate that GST is calculated on the combined value of [Product Price + Shipping Cost + Insurance]. Because shipping is included in the tax base, e-commerce checkout engines automatically categorize and display this charge under the "Duties/Taxes" line item.
3. New Zealand Border Levy: All air import consignments entering New Zealand valued at $1,000 NZD or less are subject to a mandatory government Goods Management Levy of $2.21 NZD (+ GST). This legal fee is automatically integrated into your checkout summary.
By utilizing FedEx International Connect Plus® (FICP) fulfilled natively through Shopify, your order data perfectly transmits these mandatory marketplace taxes and government levies digitally to customs. Your package will clear border customs smoothly as a DDU shipment without double-taxation or unexpected carrier delays.
Important Notice on Import Consolidation ⚠️
All DDU shipments are processed according to local customs regulations. Even if your order with us is under your country's tax-free threshold, local customs may consolidate multiple international packages if they arrive at the customs checkpoint on the same day.
If the combined value of our package and your other international purchases from separate shops exceeds the local limit, duties, taxes, and handling fees will be applied by your government. This is a standard customs procedure worldwide and is the sole financial responsibility of the customer.
Note: Because watch parts are compact and lightweight, many small single orders fit safely under local tax-free limits and clear customs smoothly without any extra charges.
4. International Delivery Estimates and Tax-Free Thresholds (DDU Regions)
International customs thresholds (De Minimis) vary strictly by country. Depending on your local laws, customs will evaluate taxes based on either the CIF model (Product plus Shipping plus Insurance combined) or the FOB model (Pure Product Value only).
South Korea 🇰🇷
Official Website: Korea Customs Service (https://customs.go.kr)
Estimated Delivery Time: 3 to 5 Business Days (Express via FICP) / 5 to 10 Business Days (Standard)
Customs Rule: CIF (Includes Shipping)
Tax-Free Threshold: 150.00 USD (PCCC / Personal Customs Clearance Code required at checkout)
Japan 🇯🇵
Official Website: Japan Customs (https://customs.go.jp)
Estimated Delivery Time: 3 to 5 Business Days (Express via FICP) / 5 to 10 Business Days (Standard)
Customs Rule: CIF (Includes Shipping)
Tax-Free Threshold: 10,000.00 JPY (Approx. 65.00 USD)
Hong Kong 🇭🇰
Official Website: Hong Kong Customs (https://customs.gov.hk)
Estimated Delivery Time: 3 to 5 Business Days (Express via FICP) / 5 to 10 Business Days (Standard)
Customs Rule: 100 Percent Tax-Free Port
Tax-Free Threshold: No Limit (Completely Exempt)
Singapore 🇸🇬
Official Website: Singapore Customs (https://customs.gov.sg)
Estimated Delivery Time: 3 to 5 Business Days (Express via FICP) / 7 to 14 Business Days (Standard)
Customs Rule: CIF (Includes Shipping)
Tax-Free Threshold: 400.00 SGD (Approx. 300.00 USD)
*Note: 9% GST on the total order value (including shipping) is collected at checkout per marketplace low-value import laws. Formal border customs duties are exempt under 400 SGD.
Australia 🇦🇺
Official Website: Australian Border Force (https://abf.gov.au)
Estimated Delivery Time: 3 to 5 Business Days (Shipped via FedEx International Connect Plus® Only)
Customs Rule: FOB (Excludes Shipping)
Tax-Free Threshold: 1,000.00 AUD (Approx. 650.00 USD)
*Note: 10% GST on the total order value (including shipping) is collected at checkout per marketplace law. Formal border customs duties are exempt under 1,000 AUD.
New Zealand 🇳🇿
Official Website: New Zealand Customs (https://customs.govt.nz)
Estimated Delivery Time: 3 to 5 Business Days (Shipped via FedEx International Connect Plus® Only)
Customs Rule: FOB (Excludes Shipping)
Tax-Free Threshold: 1,000.00 NZD (Approx. 600.00 USD)
*Note: 15% GST on the total order value (including shipping) plus the mandatory $2.21 NZD Low-Value Goods Levy is collected at checkout per local regulations. Formal border customs duties are exempt under 1,000 NZD.
United Arab Emirates (UAE) 🇦🇪
Official Website: UAE ICP / Customs (https://icp.gov.ae)
Estimated Delivery Time: 2 to 3 Weeks (Shipped via Premium Express Only)
Customs Rule: FOB (Excludes Shipping)
Tax-Free Threshold: 1,000.00 AED (Approx. 270.00 USD)
Switzerland 🇨🇭
Official Website: Swiss Customs FOCBS (https://admin.ch)
Estimated Delivery Time: 2 to 4 Weeks
Customs Rule: CIF (Includes Shipping)
Tax-Free Threshold: 150.00 CHF (Approx. 170.00 USD)
*Note: Shipments under 150 CHF enter completely tax-free. Orders exceeding 150 CHF are subject to standard Swiss VAT (8.3%) upon import.
Israel 🇮🇱
Official Website: Israel Tax Authority (https://www.gov.il)
Estimated Delivery Time: 2 to 4 Weeks
Customs Rule: CIF (Includes Shipping)
Tax-Free Threshold: 75.00 USD (Local ID or Passport Number required at checkout for smooth customs clearance)
Rest of World (Other DDU Regions) 🌍
Estimated Delivery Time: 2 to 4 Weeks
Customs Rule: Subject to local government import thresholds.
Tax-Free Threshold: Varies dynamically by destination country.
5. Shipping Insurance and Lost Packages
Every international parcel automatically includes full shipping insurance via Shipsurance for your peace of mind.
Lost Package Procedure: In the rare event of a lost shipment, carriers require a 2 to 3 week verification cushion period before a formal claim can be processed. Refunds or store credits cannot be issued until the insurance underwriter provides final approval.
6. Return and Refund Policy
Shipping Fees: All shipping costs paid by the customer at checkout are strictly non-refundable.
Restocking Fee: All returns due to a change of mind (buyer remorse) are subject to a 30 percent restocking fee to cover inspection and repackaging. Items must be returned in their original unused and unaltered condition.
Original Shipping Cost Deduction: The original shipping fees paid for the shipping label will be deducted from your final refund amount for change of mind returns.
7. Payment and Billing Currency
USD Transactions: All transactions for the USA 🇺🇸 and our active global regions are processed strictly in USD (US Dollars).
International Conversion: Your local bank or credit card issuer will automatically convert the USD total to your local currency on your monthly statement. Please note that we are not responsible for any international transaction fees or currency conversion marks applied by your financial institution.