Refund policy

RETURN AND REFUND POLICY

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and processed. Please review your cart carefully before completing your purchase.

Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, you must contact us within 5 days of delivery. 

To report an issue, please contact us at info@tokeilab.com with your order number and clear photographic evidence of the damage or error. We will evaluate the issue and make it right. Exceptions for returns or replacements are strictly at the sole discretion of Tokeilab.

Exchanges
We do not offer standard exchanges. If you received a defective item and it is approved for a replacement, we will ship the replacement item at no additional cost to you.